HERE YOU CAN FIND INFORMATION ABOUT SOME COMMON ISSUES OUR SUPPORT TEAM DEALS WITH:

THE CAMERA (ITEC Q40) APPEARS TO BE SCRATCHED ON DELIVERY

This is due to a thin protective film applied to both sides of the camera at the factory. The film can some times be a bit hard to detect but if you start from a corner of the camera you should be able to remove it quite easily. The film is ordinarily removed before shipping but unfortunately some times that is not the case.

THE CAMERA SHUTS DOWN AUTOMATICALLY AFTER A SHORT WHILE

Make sure there are no user defined settings causing the camera to turn it self off. Please check the following menu options…

  • “Auto Off” >> The camera shuts down after x minutes of not being in use.
  •  “Display Off” >> The screen turns it self off shortly after you start recording.